Can't access my account, how to reset linked email?

Technical Q&A

Topic summary

Cannot access a Shopify store because the account is tied to an old, unrecoverable email. The store (Pellegrino’s) was created with that email, and the user can no longer log in.

Support access issues: Had to create a new account just to reach support, cannot find Live Chat, the support email doesn’t work, and there is no phone number available. A previous outreach by the user’s father was not helpful.

Ownership verification: User is willing to provide proof that they own the store/account.

Requested action: Reset the linked email so they can regain access to the account/store.

Current status: No resolution yet; user is seeking direct assistance or clear steps to recover access and update the email linked to the store.

Summarized with AI on January 6. AI used: gpt-5.
1

I am so frustrated right now. I cant get into my store. I have to create A WHOLE NEW ACCOUNT JUST TO TALK TO SUPPORT. Even then Live chat is nowhere to be found, the support email doesnt work, there is no phone number. What kind of company is this???

My dad and I have a big problem with our store and account. Originally when I created the store Pellegrino’s it was with an old email. I have since not been able to recover this email or get into it. My father has tried to reach out before to support but it wasn’t helpful. The Shopify store is linked to that old email address. We need it reset because we cannot get into it anymore. I can give you proof that it is our account but I don’t know what else to do. Please help us with this!!!