Can't access my admin page to add new products, what to do?

Store Feedback

Topic summary

Merchant reports a blank Shopify admin screen, preventing adding new products. No resolution from the OP yet.

Suggested troubleshooting steps:

  • Clear browser cache/cookies and restart the browser.
  • Try Incognito/Private mode.
  • Temporarily disable browser extensions.
  • Update the browser to the latest version.
  • Test a different browser or device.
  • Check/switch internet networks.
  • Review security settings (firewalls, pop-up blockers) that might block Shopify content.
  • If unresolved, contact Shopify Support or consult the linked Community thread.

Additional update (tangential to the main issue):

  • Shopify POS (Point of Sale) removed “Price Override” in version 8.18.
  • A new “Price after discount” field in Custom Discount was introduced in POS v9.2, available to all merchants since early March 2024. Staff set the final price; the system calculates the discount automatically.
  • Ensure POS app is updated to v9.2+; if the field seems missing, minimize the on‑screen keyboard during discount entry.

Status: Admin access issue remains open; action items are troubleshooting and contacting Support if needed.

Summarized with AI on December 12. AI used: gpt-5.
1

Hello I’m still waiting for someone to contact me with helping me to be able to access my Shopify admin the page is blank. I am wanting to add new products to my collection and I can’t access my Shopify admin

2

Hi @TammiG

If your Shopify admin page is displaying a blank screen, preventing you from adding new products, try the following steps:

  1. Clear Browser Cache and Cookies: Accumulated data can cause display issues. Clear your browser’s cache and cookies, then restart the browser.
  2. Use Incognito/Private Mode: Open your browser in incognito or private mode to rule out issues caused by extensions or cached data.
  3. Disable Browser Extensions: Some extensions may interfere with Shopify’s functionality. Temporarily disable them to see if the issue resolves.
  4. Update Browser: Ensure your browser is up-to-date, as outdated versions can lead to compatibility problems.
  5. Try a Different Browser or Device: Access your Shopify admin using another browser or device to determine if the problem is browser-specific.
  6. Check Internet Connection: Switch to a different network to rule out connectivity issues.
  7. Review Browser Settings: Ensure that firewalls, pop-up blockers, or security settings aren’t blocking Shopify’s content.

If these steps don’t resolve the issue, contact Shopify Support for further assistance: Shopify Community

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy

3

HI @riley39andmain

Shopify removed the Price Override feature from its POS system in version 8.18 to pave the way for future enhancements in discount application. In response to merchant feedback, Shopify introduced the “Price after discount” field within the Custom Discount feature. This allows staff to set a desired final price, with the system automatically calculating the necessary discount. This feature was rolled out in version 9.2 of the POS app and became available to all merchants in early March 2024: Shopify Community

To utilize this function, ensure your POS app is updated to version 9.2 or later. If you encounter difficulties locating the “Price after discount” field, try minimizing the on-screen keyboard during the discount application process, as the field might be obscured: Shopify Community

For additional assistance, consider reaching out to Shopify Support or consulting the Shopify Community forums.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy