Can't access my store admin with an active subscription

Shopify Discussion
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1

I’m facing an issue where I cannot access my store admin for the store “sip-therapy”.

When I log into Shopify, it immediately redirects to https://admin.shopify.com/store/sip-therapy, but that page errors and says "There’s a problem loading this page

Your account @gmail.com doesn’t have permission to view this page. Try using a different account or going back to the Stores List page."

I can’t even contact support about this, so community forums is my only recourse. When I report to the automated agent that I would like to contact a support person, it requires me to select (https://help.shopify.com/shop-select) a specific store. sip-therapy is listed as an active store, but once I click on sip-therapy, then it says "There is a problem loading this page.

A technical problem with the Shopify Help Center prevented this page from loading. Please go back to the Help Center home page or try reloading this page." This prevents me from creating any support ticket. Additionally, the link to Account Support errors and simply says “There’s a problem loading the page.”

I’ve always been the sole owner of the sip-therapy store so there is no reason for a permission issue. There is apparently a bug which affects my account, as Shopify continues to charge my credit card for membership. I’m trying to access so I can wrap up this old store. I need help from Shopify staff to fix this issue.

2

Hi @papayabearlala !

It seems like you are having a technical issue. There is no any issues on the Shopify help center or admin and is working fine. Kindly try some troubleshooting steps such as switching browsers, use different device, and clear your cookies and cache. If none of those worked, reach out to Shopify support team as you might be having account issues.

3

As indicated in the post, I cannot get a support ticket as it gives an error itself. My only way of getting help is for a Shopify representative to help me here in the community.