Can't access my store, anyone else facing this issue?

Shopify Discussion
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Topic summary

A user reported receiving an error message when trying to access their store, with the store picker not displaying their recent stores. The system prompted them to reload the page or try again later.

Resolution Status:

  • Shopify staff confirmed that store picker issues occurred earlier but have since been resolved.
  • The user was asked to confirm whether they’re still experiencing the problem.

Next Steps:

  • If the issue persists, the user should contact Shopify Support directly through the Help Center (https://shopify.link/VaAY) to create a support request.
  • Live chat support is available for account-specific troubleshooting that cannot be provided through the community forum.
Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
2

Hey, @parrishhill .

Thank you for reaching out and bringing this to our attention.

We did experience some issues earlier with the store picker not showing any data. However, I can confirm that this issue has been resolved. Just to confirm, are you still experiencing this issue on your end?

If you’re still experiencing this issue, then it looks like we’ll need to access your account in order to resolve the problem. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions, then don’t hesitate to let me know!