i cant access my payouts, I submit proof of business ever single day and the next day IT STILL THERE!
i just want to talk to someone who can actually help me. my store bbautomotive.co
Hi @Bbautomotive ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with banking details, to ensure this gets resolved. To confirm I’m fully understanding, are you attempting to set up Shopify Payments?
If so, there can be a few reasons as to why verification is not being accepted. It’s also important to note that documents can take up to 72 business hours to be received and reviewed. If this time frame has elapsed and received an error, you may want to consider the following:
- Ensure your photo is clear - It can not have a glare, and must clearly show the individuals photo, along with other information.
- Ensure that the photo includes the full document - It can not have any corners or edges cut off
- Ensure the photos are in full color.
- If you are getting an error that the additional field can not be blank - Try taking the photos again, and resubmitting using Google Chrome Incognito mode or another browser
If after attempting all of the suggestions above, you continue facing issues with verification, it’s recommended you Contact Support. This will allow our advisor team to investigate further and connect with our Payments teams to get this resolved.
Please let me know if you have any other concerns.