Can’t access shopify support just goes in circles?
Topic summary
Main issue: A merchant can’t reach Shopify Support/The Help Center, reporting it goes in circles without providing contact options.
Community input: Another user notes they experienced the same, eventually connected after some time, and suggests patience.
Official guidance: A Shopify representative asks for a screenshot and the steps already taken, and provides instructions to access support:
- Go to the Shopify Help Center link.
- Log into the store/account.
- Select a topic relevant to the question.
- Scroll to the “Get Support” section to view available contact options.
Screenshots are provided to illustrate each step.
Next steps: If issues persist, the merchant is invited to share their questions in the thread for review, and to provide a screenshot of the problem.
Status: Unresolved/ongoing. Awaiting the original poster’s follow-up with screenshots or confirmation after trying the outlined steps.
I also had this problem before, took some time to be able to connect to them. Please be patient, hope they will reply you soon
Hi, @rosiem .
Welcome to the Shopify Community.
I understand you’re having issues accessing Shopify Support/The Shopify Help Center. I’ll be happy to further investigate.
Could you share a screenshot or what steps you’ve taken so far to contact support?
When accessing the Shopify Help Center you’ll need to log into your store and select a topic that pertains to your query. For better visibility, I’ll share the steps and screenshots below.
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Head over to the Shopify Help Center.
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Log into your account.
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Select a topic that best fits your question.
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On the following page, scroll down to the Get Support section to view our available contact options.
If you continue to experience issues in the help center, please share your questions here and I’ll be happy to take a look.