It won’t let me add a collaborator. Anyone knows how I can fix it.
Hey, [email removed]G2A!
I’d love to help you out. Could you tell me more about what’s preventing you from adding a collaborator so I can investigate? Feel free to share any screenshots that show the error here. Additionally, please let me know whether you’re a merchant or a Shopify Partner. Thanks!
In the meantime, I’ll share a few resources on adding collaborator access, as well as local troubleshooting, that may help resolve the issue quickly. You can check them out below.
- Merchant: I’m working with a freelancer or agency. How do I give them access?
- Shopify Partner: Request collaborator access
- Clearing the cookies and cache of your browser
- Trying the Shopify Mobile app
Feel free to get back to me with the details if you’re still encountering the issue and I’ll help you out!