Hello! I’ve been struggling to use Search & Discovery app to add filters to my shop (craft theme). When I try to do it, the “select source” function keeps loading but nothing ever comes up. I triend to reinstall the app or to set it up on my iphone Shopify app, but the same thing happens. Do you guys have any idea what I could do to fix it? Thank you in advance!
Topic summary
Multiple users encountered an issue where the “select source” function in Shopify’s Search & Discovery app continuously loads without displaying options when attempting to add filters. The problem affected users across different themes (including Craft theme) and platforms.
Key Details:
- Loading spinner appears indefinitely when trying to select a source for filters
- Issue persisted after app reinstallation
- Occurred on both Safari browser and iPhone Shopify app
- Console logs showed multiple errors (screenshot provided)
Resolution:
- Switching to Chrome browser resolved the issue
- Problem appears to be browser-specific, affecting Safari but not Chrome
Status: Resolved through browser change workaround.
4 Likes
having the same issue!
2 Likes
Guys, the problem was solved simply by switching to Chrome. For some reason it happened on both Safari and iphone app, but not on Chrome.