Can't add ipv6 aaaa record to domain zoho

Shopify Discussion
1

Hi, i can not add the aaaa record. what should i do? what am i doing wrong? i am using zoho for hosting, their customer support is cap (no 247 support…)

kiwi8_1-1713044224724.png
kiwi8_1-1713044224724.png808×500 102 KB

1 Like
2

Hey @kiwi8 ! Cross-posting the solution I shared in the other thread you linked to, to ensure this answer is surfaced for all merchants dealing with the same thing. I did some digging into this and I believe I have discovered the issue.

Zoho webhosting does not support compacted IP addresses, which in a AAAA record is shown as two colons back to back “::”. While there is a whole scope of information regarding compacted vs expanded AAAA ip records, please try your AAAA record like so:

Shopify recommended (most third party domain hosts): 2620:0127:f00f:a::

Zoho webhosting: 2620:0127:f00f:0005:0000:0000:0000:0000

For more details on this - The process of condensing an IPv6 address involves removing consecutive blocks of zeros and replacing them with a double colon ::. Here’s how the given IPv6 address *2620:0127:f00f:0005:0000:0000:0000:0000* is condensed to *2620:0127:f00f:a::*:

  1. Remove leading zeros from each block: 2620:127:f00f:5:0:0:0:0
  2. Group consecutive blocks of zeros together: 2620:127:f00f:5::
  3. Replace the consecutive blocks of zeros with ::: 2620:127:f00f:5::
  4. Add the missing block a to get the condensed form: 2620:0127:f00f:a::

So, the condensed form of the IPv6 address 2620:0127:f00f:0005:0000:0000:0000:0000 is 2620:0127:f00f:a::. They are the exact same IP address, just Zoho doesn’t seem to like the condensed version.