Hi everyone! I’m trying to add new user, but he never receives invite emails. I’ve tried it already with different emails - useless, shopify doesn’t just send these invite emails. Support can’t help for 3 days already…Can anybody help with this please?
Not receiving invite emails can be caused by various issues. Let’s troubleshoot together:
Check the obvious:
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Email address: Double-check that the email address is correct and properly formatted.
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Invite status: Ensure the invite is sent and not stuck in a pending state.
Email delivery issues:
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SPF and DKIM: Verify your store’s SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) settings. Misconfigured settings might prevent emails from being delivered.
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Email provider: Check if the email provider (e.g. Gmail, Yahoo) is blocking Shopify emails. Try using a different email provider.
Shopify settings:
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Store notifications: Ensure notifications are enabled for new user invites. Go to Settings > Notifications.
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Invite settings: Check if invite emails are enabled. Go to Settings > Users and permissions > Invite users.
Advanced troubleshooting:
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Shopify API: Use Shopify’s API to send an invite. This can help identify if the issue is with the Shopify UI or API.
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Email logs: Check Shopify’s email logs to see if the invite email was sent. Go to Settings > Notifications > Email logs.
Support escalation:
Since you’ve already contacted support, ask for an escalation to a senior support specialist or a technical account manager.
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Hi! Thanks for reply!
Interestingly everything is OK with all the settings. I do hope for Shopify Support - but it’s 4th day when this is not resolved…I wonder how many days are needed to help me get this fixed
Hey were you ever able to fix your problem? I am currently going through that right now.
same problem here, was this ever fixed apart form the standard crap answer?