Starting last night, whenever I click on the " + " icon to add photos to a product nothing happens on my computer. No pop-up menu. Nothing is showing up. I even tried uploading it using my phone, but nothing is showing up after I selected my photo. My shop is opening tomorrow and I really need to add more photos to some products. Hopefully, someone can help me out…
@VivianCh - can you please share the page link where you have this + icon?
Hi @VivianCh ,
Are you referring to this?
It is managed by Shopify and is very unlikely to cause errors, have you tried it on another device?
I recommend you to contact Shopify directly, they will help you check it quickly. Refer https://help.shopify.com/en/questions#/contact
Hey, @VivianCh ! Welcome to Shopify Community!
I hope you were able to find a fix to the problem and were able to launch on time. If you weren’t able to, you may want to try local troubleshooting steps as there’s a possibility the issue you’re encountering is a local issue. Could you please try the steps below, then try to upload pictures after each step to see if any of these resolve the problem?
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try another device, such as another computer or another mobile phone.
- Try the Shopify Mobile app
- Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Have you had a chance to establish a marketing plan so you get sales when you launch? If you haven’t done so, I recommend spending some time to create a marketing strategy after you’re able to add all your photos and complete the store setup. This will set you up for success and generate sales and visitors for your store. You can find our guide on how to create a marketing plan on this page.