Can't confirm Contact Information when connecting Google/YouTube

[JackAce]

I seem to have the same symptoms as this user:

https://community.shopify.com/post/2089509

I can’t get Google & YouTube connected to my store because it can’t confirm that my contact information is present.

Every time I try to confirm, when I refresh the page, it goes back to the above unchecked state.

I have contact information on every page and I have confirmed that the contact information is also present on the checkout page.

Is there something else that could be causing this issue?

Thanks!

Jack

Footer present on every page:

Footer of checkout page:

When you click Contact information above:

[EmmanuelFlossie]

Try again with a different browser.

[JackAce]

I tried it both Firefox and Chrome. I got the same result with both.

[Shay]

Hey @JackAce

I do recommend doing a full browser cache and cookie clear and also trying to verify this in a private/incognito window as well. This helps us rule out all possible localized issues.

I would also try adding a simple contact-us page to your store navigation that includes your contact details, there is a template available when you go to create a new page for your store and you can add your contact information on there as well. Make sure you have contact details in your store admin under Settings > Details as well. Generally that is all that is required.

If you continue to have issues after creating a contact-us page then please connect with our authenticated chat support team for further assistance. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “contact support” to get started.

[JackAce]

I’ve tried it in Incognito mode and I’ve changed all instances of my phone number to remove the “+1” country code. I am getting the same result.

This is really frustrating since this has been like this for months.

Sounds like I will need to go through the Shopify Help Center.