Can't connect Big Buy app to Shopify plan, any solutions?

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Topic summary

A user is experiencing difficulties connecting the BigBuy app to their Shopify plan and seeks assistance.

Troubleshooting steps provided:

  • Verify you’re on a paid Shopify plan (BigBuy may not support free trials or paused stores)
  • Reinstall the app properly from the Shopify App Store
  • Double-check BigBuy API credentials entered during setup
  • Clear browser cache or try a different browser
  • Contact BigBuy support directly if issues persist

Current status: The discussion remains open with no confirmation whether the suggested solutions resolved the connection problem.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

hi,

I try to conect big buy app i those the plan shopify and i can’t connect

Can you help with that?

2

Hi @sokhellas

If you can’t connect the BigBuy app to your Shopify plan, follow these steps:

  1. Check Shopify Plan: Ensure you’re on a paid Shopify plan. BigBuy may not work with the free trial or paused stores.
  2. Install the App Correctly: Go to the Shopify App Store and search for “BigBuy.” Click “Add App” and follow the installation instructions.
  3. API Credentials: Verify that you’ve entered the correct BigBuy API credentials during setup.
  4. Clear Cache: Clear your browser’s cache or use a different browser to avoid technical issues.
  5. Contact BigBuy Support: If the issue persists, contact BigBuy support for assistance with integration.

If you have other questions, feel free to ask me.

Best regards,
Daisy