Can't connect Domain because it's already connected to a Shopify store

Shopify Discussion
1

Hi

Every time I try and connect my domain name i get the message:

Can’t connect "… " because it’s already connected to a Shopify store.

1 Like
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Hi, @Kdog . I’m happy to help you out with this! Are you connecting your domain to a new shop or an existing one?

The error you described suggests the domain you’re trying to connect may still be connected to another store in our system. To look into this further you’ll want to speak with our live support team here. I’m not able to see any account information over the Shopify Community, but if you reach out to us through that page we can review this in more detail and share some next steps to get this resolved.

You can follow these steps to request support:

  1. Start on this page.
  2. Log in to your account.
  3. Select a topic most related to your question or problem.
  4. Continue to the support options listed under the suggested articles and guides.

Please let me know if you have any questions in the meantime!

3

Hello @Kdog ,

I’m Gina - Product Manager at flareAI. flareAI has helped Shopify stores generate $5+ million in sales from Google Search, on autopilot.

If it’s helpful to you, please let me know by giving it a like or marking it as a solution.

“Already connected to a Shopify store” error means the domain was once owned and connected by some other store owner on Shopify. Even though now you own the domain, Shopify recognizes that it’s still connected to another account.

For this kind of issue, the best option is to reach out to the support team and they’ll assist with the issue.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI