Can't connect GoDaddy Domain to Shopify Store

Topic summary

Main issue: A store owner couldn’t auto-connect a GoDaddy-managed domain to Shopify.

Key guidance provided:

  • Ensure DNS records are set to Shopify’s requirements:
    • A record [email removed] → 23.227.38.65 and remove any other A records.
    • CNAME for www → shops.myshopify.com.
  • Then in Shopify Admin: Settings > Domains > Connect existing domain > Verify connection.
  • Verification/propagation can take up to 48 hours.

Outcome for original poster: After applying the DNS steps, the connection worked and the issue was resolved.

New posts/ongoing issues:

  • Other users (e.g., Namecheap domain storego.live) report persistent connection errors despite adding the A and CNAME records.
  • Some specifically see an error on the A record even when configured.
  • Multiple screenshots of the errors were shared and are central to diagnosing the problem, but no additional staff troubleshooting is shown in the thread.

Status: Initial case resolved; subsequent similar cases remain open with unresolved A-record errors and no confirmed fix yet in this discussion.

Summarized with AI on December 22. AI used: gpt-5.

Thanks for your help Blair! :slightly_smiling_face: I think we’re all set.

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