What can I do to solve it?
Hi @GeorgGiortz ,
Thanks for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, is the domain connected to an old shop that you had?
If so, please feel free to connect with our support team directly. This will allow them to get you authenticated as I wouldn’t have access to any account specific details here through the Community. They will be able to investigate further and ensure that your domain gets successfully connected to your shop.
Please let me know if you have any other questions.