Cant connect my tiktok with my shopify due to no account, but I'm on the tiktok right now!

Shopify Discussion
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Topic summary

Issue: Multiple merchants cannot connect their existing TikTok accounts to the TikTok app in Shopify. After entering a phone number and receiving an SMS code, the Shopify TikTok app returns “no such account.”

Details:

  • Primary report: Merchant uses a TikTok Business account, logs in on PC via SMS code. When attempting to connect through Shopify with the same phone number and code, the app says the account doesn’t exist. The phone number is also used for Shopify customer service.
  • Second report: Confirms the same error, with Shopify stating there’s no account tied to the provided email or phone number despite having a TikTok account.

Context/Implication:

  • Suggests a possible authentication mismatch between TikTok’s login methods (phone/email) and the TikTok for Shopify app’s account verification.

Status:

  • No fixes, workarounds, or official responses provided. No action items decided. The issue remains open and unresolved.
Summarized with AI on December 14. AI used: gpt-5.
1

I have a tiktok business account. I use my phone number to log in. when I want to log in on my PC, I have an SMS sent and then type in the code.

So I install the tiktok for shopify app. I go to connect, enter the same phone number and click the send text button. I get the text code. When I enter the code, shopify TikTok app tells me “no such account.” This is the same number I use for the customer service on the shopify store.

Uh, help?

1 Like
2

I’m having the same issue i have a tik tok account but when trying to connect to shopify it’s saying there is no account with that email or phone number