Can't connect ServeLink domain to Shopify

[ComputerNerdBom]

For the life of me, I can not get my ServeLink domain to point to the shopify store. Its driving me insane - maybe I’m doing something wrong? maybe its right and not compatible? Any insight would be greatly appreciated!

Screenshot of current DNS Management record:

Screenshot of current Name Server settings:

[Nick_Marketing]

1. On your first screenshot, potentially there’s a redundant period after .com in shops.myshopify.com

2. Generally here are the steps you should follow:

3. On your domain provider’s website, log in to your account.

4. Find the DNS settings or domain management area.

5. Change the following records:

   1. Point the A record to the Shopify IP address 23.227.38.65
   2. If necessary, change the Host name to the [email removed] symbol
   3. Point the CNAME record with the name www to shops.myshopify.com

6. Save your changes.

If you followed the steps and still can’t connect, open the ticket with your domain registrar/host, let them look into it.

[ComputerNerdBom]

Nick_Marketing,

I’ve configured as per shopify’s recommended manual connection settings.

Below is a screenshot of the support ticket I opened with ServeLink in regards to the redundant period:

And their response:

No matter what I do, with ServeLink, i erase the period at the end, and it comes right back. Therefore it’s an automatic dummy proofing feature on ServeLink’s end.

[ComputerNerdBom]

Just to update those looking at this thread, it was actually an issue of pointing at the wrong nameservers. After changing to a generic nameserver and propagating, the domain now connects with the site. Thanks for the consideration, and effort in helping to figure out this conundrum.

Best Regards