I am beyond frustrated. I have utilized Shopify Help Chat many times in the past, and have usually been very pleased with the assistance. Now I am stuck in a never-ending loop, a no matter which avenue I try to access Chat, I can never get to that page because it keeps sending me back to log in – which I do, then the process starts all over again. If anyone has read past this point and can help with my problem, I need to delete a customer. Apparently I input some information wrong the first time, and now I can’t create an order because Shopify can’t find the customer. I need to email an invoice and I can’t get past this point to even create the order. My solution for that is to delete the customer, but it says “server error” every time I try. I’m fairly adept at maneuvering through Shopify and have tried everything, and I’m fairly confident it’s not user error. So this is a two-fold dilemma… 1) How to access actual in-person Shopify Help, and/or 2) Can anyone help with my issue so I can either correct or delete a customer so I can create an order and email an invoice? Thanks!
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Hi @Popcornal
I feel your frustration. I did had similar problem before but follow the instructions to prevent going on loop.
- After you log in, you should be able to see the page below. Click the Starting a store
- This should route you the page below. Make sure to scroll down until you see the Chat with us
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Thank you for the workaround! Does this chat option now only show up under “Starting a Store?”
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It does appear on other options as well
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