Over the past week, we’ve had multiple customers complain that they can’t check out. I know this was a widespread issue back in August and was supposed to have been resolved, but has anyone else seen it again this week (10/7/22). Are there any new solutions?
Topic summary
Multiple customers reportedly cannot complete checkout again this week (10/7/22), raising concern that a previously widespread August issue may be recurring. The original poster asks if others are seeing it and seeks new solutions.
A Shopify representative checked the official Shopify Status page and found no active checkout incidents, suggesting the problem may be store-specific or localized rather than a platform-wide outage.
To diagnose, the rep requested more context:
- Store URL to attempt replication.
- Screenshot of the exact error message (images central to understanding the issue).
- Whether the issue affects all customers or only some.
- Locations of affected customers to identify regional patterns.
No resolution yet. Action items are for the store owner to provide the requested details so Shopify can investigate. Key questions remain open pending replication and error information.
Hi, @cmastergeorge .
Thanks for reaching out and posting here in the Shopify Community!
I understand your customers are experiencing issues when navigating to checkout. I’ve checked our Shopify Status page which indicates we don’t have any active checkout issues.
To get a better understanding of what’s happening, could you provide context on the following:
- Please share your store URL so we can try and replicate the issue.
- Share a screenshot of the error message customers are receiving.
- Is this checkout issue affecting all customers or specific customers?
- Are the affected customers located in the same area?
I look forward to hearing back and learning more about this issue.