Can't edit orders in different currencies on Shopify Plus: what's the solution?

[rfrench]

I recently found out that editing orders in multiple currencies is not possible. This is a problem for multiple markets in shopify plus. For example if I get a short shipment, and want to remove an item, change a size ,etc - its now impossible. I feel like that is a recent change?? What would happen on Markets Pro if thats the case now?

in the FAQ SECTION:

• The order was placed in a different currency than your store’s currency. If your store sells in multiple currencies, then you can only edit orders that are in your store’s currency. Although you can’t edit the order, you can refund the order and then create a draft order instead.

SOURCE: https://help.shopify.com/en/manual/orders/edit-orders#edit-an-order

[amandaatremix]

This is super frustrating for us, too. We don’t want to have to cancel every international order because a customer wants a different size. Also curious if Markets Pro would help but I don’t think it will?

[Cart_Whisper-AB]

Hi @rfrench and @amandaatremix

I am not sure Market Pro would fix that; let me ask if you could encourage international customers to get in touch before they order so you can confirm the stock, etc. would that be of help?

Kind regards

Ab