Im trying to open a second store and when im in the payment screen for the basic plan. The card information and adress needs to be filled in but something is off on this page the country/region is stuck in Sweden and i cant change this. does anyone know how to solve this problem because i cant purchase the second basic plan for my second store.
Hey, @HELPME10 !
Thanks for reaching out, I’m happy to look into this with you.
I recommend first checking that the address listed under Settings > Store details > Billing address is correct. If it isn’t and you have to change the country, you’ll need to deactivate Shopify Payments (if applicable). You can reactivate it once the address change is made. There are more details in this help document!
If you’re still not able to enter your credit card information, I recommend trying some local troubleshooting such as clearing your cache and cookies and/or using an incognito window.
If you’re still having trouble after taking those steps, I can take another look. Thanks so much!