Can't find email forwarding option in domains, is it no longer available?

Shopify Discussion

Topic summary

Users report that the email forwarding option has disappeared from their Shopify domains page, despite previously being available.

Key Issue:

  • The “Manage” or email forwarding section is not visible on the domains page
  • Affects both domains purchased through Shopify and those managed via third-party registrars like Namecheap

Shopify Support Response:

  • Email forwarding should be available for domains purchased or transferred to Shopify
  • Missing options may indicate incomplete domain verification
  • Users advised to check spam/junk folders for verification emails
  • For domains registered through third-party providers (like Namecheap), email forwarding must be configured through the original registrar

Current Status:

  • Multiple users confirm experiencing the same problem
  • One user notes the feature disappeared after connecting an external SMTP provider
  • Shopify staff unable to diagnose via screenshots alone; directing affected users to contact Support directly through the Help Center for account-specific investigation
  • No resolution provided in the thread; issue remains unresolved
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
10

Hi I’m facing the same issue, any idea why or did shopify solve it for you?

It was showing before then suddenly it stopped showing when I connected to an external smtp provider