Hi All, Is this feature not available anymore? First step is go to domains, second step click on domain ← This is the step that doesn’t work. There is no option to click my domain.

Hey @JustinK1 . Thanks for reaching out. If you buy a domain through Shopify , or transferred your domain to Shopify , then you should have the option to set up email forwarding . If you are not seeing a way to Manage the domain, it may be possible that the verification for the domain has not been co…

Thanks for reaching back yes I have the domain through namecheap. I setup all the DNS stuff already and its verified.

Yes I have the domain setup up through namecheap.

Hey Ollie Unfortunately, the “forwarding emails” section does not appear on the domains page. I purchased a domain name through Shopify and the domain verification process does not appear to be completed. Whether I received an email with instructions to verify the domain. I checked my e-mail addre…

Hi there, @Sirene00 ! Thanks for jumping in on the thread. Can you share a screenshot of your domain page so I can get a better idea of the issue? I look forward to assisting you further!

[Screenshot 2024-07-24 at 15.59.20.png]

Thank you for that screenshot, @Sirene00 ! I’m not sure why the email forwarding option isn’t appearing. It appears we’ll need to access your account in order to investigate this issue further. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be …

Hi I’m facing the same issue, any idea why or did shopify solve it for you? It was showing before then suddenly it stopped showing when I connected to an external smtp provider

Can't find email forwarding option in domains, is it no longer available?

Shopify Discussion

legaleagle November 3, 2024, 2:27pm 9

i have the same exact issue. the screen shot shared above is exactly how my store looks like.

do you think i need to add some Dns MX settings in name cheap to allow the email forwarding?

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Can't find email forwarding option in domains, is it no longer available?

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