Hi, still no luck on finding the button. I renew recently for another 2 years on the basic plan.
Topic summary
Issue: Multiple merchants can’t find the “Refer an entrepreneur” button/link in the Shopify admin to invite friends.
Early guidance: Staff noted the referral program used a unique link that granted subscription credits to both parties. Troubleshooting included trying another browser, clearing cache/cookies, and following the Help Doc steps to copy the link from Profile.
Eligibility context: The feature (before changes) was available on Basic, Shopify, and Advanced plans, but not on Starter. Despite being on Basic, several users still couldn’t see the button.
Latest update (most significant): The merchant referral program was sunset as of October 1, so the referral button/link is no longer available. This explains why merchants cannot find it now.
Open items/next steps: For cases where the button was missing prior to Oct 1, the likely cause was eligibility/account-specific issues. The Community can’t authenticate accounts; merchants should follow up with Shopify Support (Help Center or existing email threads) for an account review. The discussion is effectively resolved by the program’s sunset, with any remaining account questions directed to Support.