I need to add some data to an outgoing email but I can’t seem to find the right one. It’s the one that comes in like this – any help will be appreciated!
Thanks for reaching out to our network, @kallenconsult !
Can you clarify if you’re looking to edit the template for this notification? If so, you can head to “Settings > Notifications > Return request approved” to find it.
Cheers,
Thanks for the quick response, Olivia!
Indeed I am looking to edit the template in question – however, the page you mentioned looks like this:
… and is not the page, as far as I know, I am looking for. I looked in the code and tried to find some conditional that would display other stuff but did not see it.
Hey, @kallenconsult !
Thanks for trying that. When I navigate to the page, I’m able to view the preview and edit the code, as shown here:
Do you see the option to edit the code? If so, you can use that section to add additional details to the email.
If you’re seeing something different or are still having trouble, please let me know!
Thanks, Greta!
I do know how to edit the notifications – what I am looking for is the precise page that is being sent out. I looked through all our notification pages and can’t find that specific one. We do all our returns over the phone, so our CSRs use the Shopify Orders interface. We initiate a return and send out the return shipping label from Shopify Orders. I need to modify that notification but can not find the specific notification that matches the screenshot in my initial post.
Is this possible a theme issue? We’re using the Enterprise theme from Clear Canvas. I thought the notification system was independent of themes but maybe I was wrong?
I very much appreciate any effort to help, so thanks again!
Scott.
Hi, @kallenconsult !
Thank you for taking the time to explain what you’re looking for. Would the Order-level return label created notification be what you’re looking for?
If not let me know and I can do some more digging!
At first, I thought that was it because it is coming from the Order Return interface. But I can’t find where we get the “Your shipping label is ready” which is the critical piece – we need to add a link to a PDF into this page (the code is written for other pages) to special repackaging instructions stored in our CDN.
Thank you for getting back to me!
From here I would recommend contacting our live support team, so we can determine what the best option would be for editing the notification. This will be easier since we can access your account and work with you in real time to find the best solution! To contact our team, follow these steps:
- Head over to the Help Center.
- Enter the details of your question into the chat assistant.
- Wait for the chat assistant’s response and click I still need help.
- Follow the prompts to be connected with a Support Advisor.
Please let me know if you have any other questions, and thank you for working with me on this!
Well, as it stands I did exactly what you suggested and while discussing with the rep, I actually figured it out. Not sure why my search didn’t turn it up, but it didn’t.
Indeed this is in the “Return Created” email template in the Returns section of the Customer Notification category. The code is just buried down within conditionals. Sorry for the fuss.
No worries at all, @kallenconsult ! I’m glad you got it figured out.
Please let me know if there’s anything else I can help you with!