Can't fulfill an order because Shopify says product doesn't exist on my inventory

Payments + Shipping & Fulfilment
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Topic summary

Users are experiencing an error when trying to fulfill TikTok Shop orders through Shopify. The system displays a message stating the product doesn’t exist in Shopify inventory, even though the products are confirmed to be present in the Shopify admin and properly stocked.

Key Details:

  • The issue affects orders from TikTok Shop integrated with Shopify
  • Products are sourced from CJDropshipping and exist in Shopify’s product catalog
  • Multiple users report the problem started around mid-January 2024 (week of 1/15/24)
  • Previously working orders are now failing, suggesting a recent platform change

Suggested Workaround:
One user found a manual solution: access the order details through TikTok’s message center (via “contact buyer” → “view order”), then manually create and mark the order as paid in Shopify before shipping.

Current Status:
The issue remains unresolved with users requesting Shopify support investigation. The timing suggests a possible API update may have disrupted the TikTok-Shopify integration.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
7

Hello,

I don’t use dropshipping but i did get the same popup. The workaround was to click contact buyer in tiktok, but instead of writing a message, click on view order or order number in the message center. This is where i would find customers name and address to ship. I created an order in shopify with marked as paid, and then i shipped the item.