I am also having this same issue. The connection was fine for a few days now i have a 5 orders. It does seem something was done to the API that orders are not coming from TikTok through Shopify.
@Shopify_77 can you look at this?
Topic summary
Users are experiencing an error when trying to fulfill TikTok Shop orders through Shopify. The system displays a message stating the product doesn’t exist in Shopify inventory, even though the products are confirmed to be present in the Shopify admin and properly stocked.
Key Details:
- The issue affects orders from TikTok Shop integrated with Shopify
- Products are sourced from CJDropshipping and exist in Shopify’s product catalog
- Multiple users report the problem started around mid-January 2024 (week of 1/15/24)
- Previously working orders are now failing, suggesting a recent platform change
Suggested Workaround:
One user found a manual solution: access the order details through TikTok’s message center (via “contact buyer” → “view order”), then manually create and mark the order as paid in Shopify before shipping.
Current Status:
The issue remains unresolved with users requesting Shopify support investigation. The timing suggests a possible API update may have disrupted the TikTok-Shopify integration.