Can't get custom gift card graphic to display in gift card page and email templates - Dawn theme

Technical Q&A

Topic summary

A user running Dawn theme 11.0.0 cannot display a custom gift card graphic in three locations: the gift card page template and two email notifications (gift card issued and gift card confirmation).

Current Problem:

  • Following Shopify’s vintage theme instructions hasn’t worked
  • The default graphic appears instead of the custom one
  • Affects both the storefront gift card page and system-generated emails

Specific Help Needed:

  • Correct code for gift_card.liquid template file
  • Proper code for the two email templates in Settings > Notifications
  • Where to store the custom graphic file
  • File naming conventions and accepted formats (SVG, PNG, JPG)

Code Attempted:
User tried replacing 'gift-card/card.svg' | shopify_asset_url with uploaded asset filename and changing filter to asset_url, but this didn’t resolve the issue.

Status: Unresolved. A second user has commented experiencing the identical problem, asking if a solution was found.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
2

Hello, I’m having the same issue. Please, did you find the solution?
Thank you in advance.

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