Can't get reviews back

Shopify Apps

Topic summary

Loss of website reviews after the Reviews app was closed in May. The poster reports all existing reviews disappeared and they received no prior notice that access would end.

  • Context: Reviews were managed by a “reviews App” (app handling customer review content). The business did not export, import, or back up the reviews before the app’s closure.
  • Request: Guidance on how to recover or restore the lost reviews.
  • Status: No answers or actions recorded; unresolved and open. No decisions or confirmed recovery steps yet.

Key question: Is there any way to retrieve past reviews after the app shutdown without prior export or backup?

Summarized with AI on December 28. AI used: gpt-5.
1

Hi,

We have lost reviews which were on our website when the reviews App was closed in May. We had not received any correspondence to say that we would not be able to access them anymore and so have not imported them or saved them elsewhere.

How can we get them back please.

Thanks Sally Moorcroft