Can't Import Products CSV. Keep Getting Error Inventory policy is not included.

Shopify Discussion

Topic summary

A user is experiencing an import error when trying to upload a product CSV file to Shopify. Despite using the official Shopify Help Center CSV template and filling all required fields, they receive the error message: “Inventory policy is not included in the list.”

The user has confirmed that:

  • The CSV file includes the Inventory policy column
  • Every product has the value set to “continue”

They’ve shared a sample CSV file and are seeking help identifying any obvious errors causing this issue. One respondent has offered to discuss the problem via chat, but no solution has been provided yet. The issue remains unresolved.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I downloaded the sample CSV provided on the Shopify Help Center and used that as a template for the import. Even though I’ve filled out every required field, when I import my CSV, I’m getting the error below;

“Inventory policy is not included in the list”

The problem is the CSV file includes an Inventory policy and I’ve set a value for every product with continue. If I’ve set an inventory policy and every product has a value, then why am I getting this error?

I’ve attached a sample CSV of the products I’m importing. If you see any obvious errors let me know.

2

Are you on to a quick chat?