Would anyone know why I can’t install app on client account when they gave these permissions for apps? It’s the shogun app and it has a free level. I’m logging in with a staff account based on these permissions.
Hi @ABFN ,
Can I ask if you’re on a staff or collaborator account? A staff account doesn’t have the ability to add or remove apps (even free ones), only the account owner would. A collaborator would have more flexability here and can be given all permissions except adding or removing other staff members.
You can see the Shopify help guides for Collaborator and staff permissions below:
Let me know if you have any other questions!
Thank you SO much for that clarity! One point of confusion, in the staff permissions, what are the settings that allow the box to be checked for “Apps” - and says “Manage and install apps” as a permission setting. What does that do then as that seems to be in conflict with your note that only Collaborator can install apps? Thank you.
Hi @ABFN , no problem at all.
I see what you mean at the bottom of your screenshot. Apologies I gave some wrong information in my first reply. To update this properly, Staff with limited permissions aren’t always able to update or install Apps or Sales Channels, even if they have the Manage and Install Apps and Channels permission. This is because the staff member can only update or install apps if their other permissions match the permissions that the app or channel requires (or they have full access to permissions). For example, if an app requires access to orders and customers, the staff will also need access to orders and costumers to install or update the app.
This is what might be happening with the Shogun App on this store with you. If that’s not the case, then there might be something up and worth checking into. To have one of our advisors look into this with you in real time, please log in here. I would also advise to change your status of the store to a Collaborator if possible!
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