please i actually have a slight problem i was logged off on my website and cant log back on due to the fact i didnt have an authetication code or app. is there any way i can fix
Hey @vickie5 ,
That’s no trouble we can fix that!
We’re not able to provide account-specific support via the community forums, the next best step is to contact Shopify Support via the Shopify Help Center so our team can look into disabling two-factor authentication for you. When contacting support, please ensure the account owner is making this request.
How to contact Shopify Support:
- Navigate to the Shopify Help Center and select I don’t have an account (as you’re unable to log in at this time.)
- Select Account > Logging in from the topics provided.
- Scroll down to Get Support to view our available support options.
- I recommend selecting the Live Chat option to connect with a member of our team.
Let us know if you have any additional questions or concerns!