Was this issue solved? Is so how long did it take? I’m having the exact same problem, it’s been 4 days since my ticket was escalated to the accounts team.
Topic summary
A user is locked out of their account after 3 months of inactivity. The platform requires email verification to regain access, but the user no longer has access to the registered email address.
Key Challenge:
- Cannot complete the standard recovery process without email access
- Another user has email access but lacks administrative permissions to help
- Customer support is reportedly unavailable via chat
Current Status:
- One response provided a Shopify help link for login issues
- A third user reports experiencing the identical problem and has been waiting 4 days since their ticket was escalated to the accounts team
Resolution: Unresolved and ongoing. The discussion indicates this may require direct intervention from the platform’s accounts team, with potentially lengthy wait times.