Is there any way to actually get in touch with customer service? The chatbot can’t help with my problem, the phone number is disconnected, and the email I got back from the support email address opened a ticket number and then disappeared.
I don’t have the email address to log in to my store and need help switching to a different one. I have additional account information I just need the login email changed.
Hey @jklim
I know sometimes it gets pretty difficult to bypass the AI and connect with a live agent as I myself sometimes face some difficulties on that and what I usually do is that tell the AI to “Connect me with a Support Advisor” after like a couple of tries it will put you in line to connect with a human.
Best,
Moeed
I’ve tried that, it directs me to login to the store, which I cannot do because I don’t know the email address.
ah I get it, you got locked out of your account. I recently helped a person who had the same issue as yours, Check out their post and see if that will be helpful for you.
Best,
Moeed
That is a different problem and your solution will not work for me