Access to the Shopify admin (backend dashboard) is failing for multiple users. One can log in but cannot see their active store URL (the shop’s web address) and the admin page won’t load from the admin URL.
Reported symptoms:
Troubleshooting so far: Basic account checks (password reset, correct email) were completed without resolving the problem. No error codes or messages were mentioned, only a blank screen and missing store visibility.
Status: Unresolved. Cause is unclear, and users are seeking guidance. No official fixes or next steps have been provided in the thread yet.
Hi
please anyone help me im having issue with my store i can log in but i cant see mu active store url. I tried so many times to log in from the url admin page its still not working. Im losing my mind. How is this possible. And yes i change my password and my email is correct so what the heck is the issue? Help me
Same! Just a blank white page loads when I log in through a browser. When I log in through the app, it shows no store and no admin. ?? Also losing my mind!