I tried to log in. but it requires a built-in authenticator and I FORGOT the recovery code.
Please help. I can’t do anything…
Hi, @galenamadi1 . I’m happy to share some information to help you out with this!
If you’re unable to get through your account’s two-step authentication and you can’t find the recovery codes given to you when you set this up, you’ll want to speak with our support team through the Help Centre here. We can’t see your account information here over the Shopify Community, but if you speak with us through the page I shared we would be able to review this with you in more detail. Your ticket will likely need to be escalated for us to assist further, but we can get that process started once you reach out there.
Please let me know if you have any questions! This guide on troubleshooting logging in with two-step authentication can help as well.