Can't log into Shopify account, need help?

Shopify Discussion

Topic summary

  • Main issue: The store owner cannot log into their Shopify account; the store shows as “Inactive.” A screenshot was attached indicating the inactive status.

  • Troubleshooting suggested: Another participant advised attempting login via the shopify.dev interface to check if the store appears there, and to clear browser cookies.

  • Steps taken: The owner cleared all cookies and cache, but the store remains inactive and login is still not possible.

  • Current status: No resolution. It’s unclear whether the shopify.dev login was attempted or whether the store is visible there. The root cause of the “Inactive” status has not been identified within the thread.

  • Outcome: Discussion remains open with unresolved access issues. Further clarification on the shopify.dev check and additional support steps would be needed to progress.

Summarized with AI on January 2. AI used: gpt-5.
1

I have try to login to my Shopify account and I can’t able to login pls help me

Gojo_0-1710850792716.jpeg
Gojo_0-1710850792716.jpeg1104×304 17.9 KB

2

Hi @Gojo try to login from shopify.dev interface if you can see this store there or cleanup cookies

3

I have cleanup all cookies and caches. But, still my store is Inactive status

4

Still the same problem my Store was Inactive.I can’t login