Hey, when I want to log in to Shopify, I have to enter a code because I haven’t been active on Shopify for three months, but I’m no longer receiving emails via info@topswipe.co due to circumstances and really need to log in via Shopify very soon! I can’t log in anywhere else either, because all domain companies ask for a code via this email address. Can my email address be changed to thorbenzak@gmail.com (or another email address) so that I can log in again? Or is there another way I can still log in? I have sufficient proof that Topswipe/topswipe.nl etc. is my company. I would appreciate it if you could help me as soon as possible.
Hi there @thorben01 so sorry for the inconveniences you’re facing at the moment. To the best of my knowledge, in order to change the email address for an account you can’t login to, you would need the help of Shopify support to go about it. For more info, you can check out this reply marked as a solution given by a team member here and maybe even try reach out to them on it How do I change my email for a store I can't login to
You can contact Shopify Support to reset account and update login email account. But under current Shopify support system, it may fail to access support team at first and you have to try several times, a kind reminder here.