Can't login in my account through my computer

Shopify Discussion
1

I logout on my computer can’t login back

2

Hey, @Taina_1 .

I’m sorry to hear you’re having trouble accessing your account. Is there an error appearing when trying to log in, or does the browser not load the login screen? In either route, I would recommend trying the following:

  1. Clear your browser cache/cookies, restart the browser and try again
  2. Try Google Chrome Incognito mode
  3. Try a different browser

If you’re still experiencing this issue, and the above does not resolve the issue then feel free to provide further details on what you see when you try accessing your account as I’d be happy to take a look!

3

I CANT LOG INTO MY SHOPIFY ACCOUNT ON BOTH MICROSOFT EDGE AND GOOGLE CHROME, I HAVE UPDATED MY BROWSER AND CLEARED MY CACHE BUT STILL DIDNT RESOLVE.

4

@INORIFASHION

I’m sorry to hear that. Could you give me more details on the issue, please? What are you seeing when you try to access your store?

5

tried these methods, none of them working. The page just won’t load. it says connection timeout.