Hi all,
Been trying to login to my Shopify store via the app (iPhone 13) with no joy. App will accept the email + password used for my store, but then says ‘Start your 14 day free trial’ and asks me to set up a store. Any help?
I’m having the exact same problem. The app worked fine 2 days ago, but I can’t login.
it just wants me to create a new account every time
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Hey, @leestuartva and @GreyRob !
From what you’ve described and the screenshots you’ve shared, there’s a chance that you’re encountering a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Please feel free to go through the steps below, then try to login through the Shopify mobile app after each step, to see if any of these resolve the problem.
- Reset your password through the Shopify mobile app
- Ensure that you are on the most recent version of the Shopify mobile app
- If you use an Apple device, reset the stored sessions
- Go to Settings > Shopify and turn on Remove all sessions on next launch
- Clear browser data for your default browser in case they have cookies stored that are affecting the login window
If you are still unable to log in after going through the steps above, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request. When you speak to a support advisor, please feel free to share any relevant screenshots, error messages, device details, and troubleshooting steps so we can forward the information to the appropriate team for investigation if needed.