Login blocked after >3 months of inactivity; system requests a ten-digit unlock code sent by email, but the user reports not receiving any emails, preventing access.
Suggested path: contact Shopify merchant support directly via the provided Help Center link. If the contact page redirects to the home page, try opening the link in Chrome Incognito mode.
Key terms: the “ten-digit code” is an email-based unlock code required to reactivate an inactive account.
Actions:
Outcome: the user acknowledged the advice with thanks. No confirmation yet that access was restored.
Status: guidance provided; resolution unconfirmed. No images, videos, or attachments are central to this discussion.
Hello, I need help getting back into my account. When I try to login I get the following message:
Your account has been inactive for more than three months.> > To unlock your account, enter the ten-digit code sent to …
But I’m not getting any emails, so I just can’t login.
Please help.
Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
Thank you so much!