Can't login to my account, infinite redirect loop

Shopify Discussion

Topic summary

A user is experiencing an infinite redirect loop when attempting to log into an old Shopify account to reactivate a store that was shut down two years ago.

Technical Issue:

  • After login, the account continuously redirects between two pages
  • One page displays a 500 error before redirecting to what appears to be the main account landing page
  • The loop persists across multiple browsers, with plugins disabled, and after clearing cache

Support Access Problem:

  • The user cannot reach Shopify support through the chatbot
  • The chatbot requires selecting a store from a dropdown list, but no stores appear in the list
  • This creates a catch-22 situation preventing the user from entering the support queue

Status: The issue remains unresolved with no clear path to contact support. The user has provided screenshots showing both the error page and the redirect loop but has not received assistance or workarounds from the community.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I’m trying to log into an old account of mine to look into reactivating the store my organisation shut down a couple of years ago. Unfortunately, after logging in, I keep being redirected between two pages infinitely. One of them displays a 500 error temporarily before redirecting back to what looks like the main account landing page (there’s a brief flicker of a sidebar menu). I’ve tried multiple browsers, tried disabling all plugins, cleared my cache several time to no avail. Using the support chatbot I’ve had a very frustrating time trying to contact support since it wants me to select a store from a non existent list of stores before it’ll pop me into the queue. What’s a person to do?

Here’s the error page:

RobCummings_0-1744055835952.png
RobCummings_0-1744055835952.png714×209 20.8 KB

Here’s the other page:

RobCummings_1-1744055962158.png
RobCummings_1-1744055962158.png583×338 4.45 KB

Round and round they go :expressionless_face:

1 Like
2

Could be, I have no way of knowing. If only Shopify could take a look they might be able to say for certain-- maybe even resolve it. I wish getting support wasn’t this difficult. This evening I’ll stand outside and look for a shooting star to help propel my chances of success :flushed_face:

3

From my original post:

Using the support chatbot I’ve had a very frustrating time trying to contact support since it wants me to select a store from a non existent list of stores before it’ll pop me into the queue. What’s a person to do?