hello,
I started a new store servejustegg.myshopify.com, but now I am not able to login. My email is not recognized as being associated with this site. Please help.
Thank you,
Mehran
Hi, @mehranm !
Sorry to hear you’re having some trouble getting signed in. I’d be happy to help you get back into your account. You can use this tool to enter your email address and have your store details sent to you. If the store details are sent to you, check and ensure you’re attempting to sign into the proper myshopify.com url. If the details are not sent to you, the email address is likely not what’s being used.
If you don’t receive the email and you cannot log in, please let me know. We can get you authenticated and get this escalated to our Accounts team to rectify.
Hi Oliver,
I know the store, which is servejustegg.myshopify.com
However, when I try to login with my email address, mmojtahedi@ju.st, I get an error that this email is not linked to the store.
Maybe I misspelled my email address when setting up the store. Now I need help with fixing the email address.
I am the owner, with one staff member. I need to add additional staff.
Thank you,
Mehran
Please escalate this issue, since we are not able to login to the store.
Thank you,
Mehran
Hi Oliver,
I am still not able to login. Please escalate to the account team.
Thank you,
Mehran
Hi, @mehranm !
Thanks for reaching back out! I’ve sent you an email so that we can look into next steps for this together.
Hope to hear from you soon!
Hi Oliver,
I’m experiencing the same issue. It keeps saying that my email is not associated with my store.
Store: simply-aligned.myshopify.com
Email: simplyalignedofficial@gmail.com
It used to be sheenahduarosan@gmail.com, but was able to change it a week ago.
I tried logging in with both email, but still not working.
Please help
Hi, @sheenahduarosan !
I’d be happy to take a closer look into the account with you! I’ve sent you an email so we can get you authenticated and take a closer look into this together.
Warm regards!
I forgot my email to log in to the Shopify store. The only thing I can remember is my website. It is kamaton.com Can you help me out to log in?
Hi. I contacted Shopify Support via Twitter Direct Message. Their username
is @shopifysupport. Send them a message and they will be able to help
you out.
I am having the same issue. Probably misspelled my email.
Store name: Medsnoic
Email: info@medsonic.us
Name Ting Wu
Hi, @tingwumedsonic !
I’d be happy to take a look into this with you! I’ve sent an email to the address you’ve provided. We’ll see if we can get you authenticated and if not, work with our accounts team to get this sorted out.
All the best!
Hello Oliver,
Im having the same issue with my new store its saying my email is not linked with store. id appreciate some assistance. Thanks
Email: Untxmexbleclothing@hotmail.com
Store: Untxmexbleldn.myshopify.com
Im locked out of my Shopify store because i forgot my email i associated w my account. Can someone please help me or contact me asap? Ive recently decided on using Shopify for my business & this would be really important if i could get help moving on w my entrepreneurial journey. Please get to me as soon as you can, thank you.
Hi, @Untxmed !
Thanks for reaching out. This error message is typically served when merchants are entering a different email address than what they have set up with Shopify. You could be using another address that you use or it could be that the address listed with Shopify has a typographical error. I’ve sent you an email where we can troubleshoot this further. It may be necessary to escalate this our our Accounts team.
Hope to hear from you soon!
Can a recovery email be sent to me so that I can recover my Shopify store?
I haven 3 possible emails that could’ve been used. [1]
Ravenmceelrath@gmail.com or [2] Rayvenam02@gmail.com or [3]
Dad0llh0uzee@gmail.com 
the first 1 is my main gmail, so sorry for all
the confusion! Im just trying to recover my store (DaDollHouse) so i can
get my business started.
Hi, @RavenMcE !
I’d be happy to help with this. I’ve sent an email to the address listed with your community account. From there, we’ll see if we can get you authenticated and regain access. In the meantime, you can also use Shopify’s recovery tool to try and determine which email address you have on file.
Talk to you soon!
Sorry Oliver! I used the recovery tool & I think I’m back into my account!
Thank you so much!
Hello, I accidentally set up 2 accounts. I canceled one of them and the one tht we did all the work will not allow e to log in as it can not find the email. I may have typed in my email incorrectly. My email is hello@hustleprayeat.com (again i accidentally signed up 2 accounts. I can see the website we built on the one i want to gain access to but i cannot log in to the admin
Hi, @TevansHPE !
Is this still occurring? We were seeing an issue recently where merchants were receiving the error message There’s no matching email for this store. If this was the situation you were in and it’s still occurring, please let me know here and we can gather more information, get you authenticated and get this escalated to our technical support team.
Warm regards