This is highly frustrating. I don’t know how to reach support. They do this crap all the time. Block out the support page and send me on a gd loop. How can a business function like this??? We’re already tasked enough who need this cr*p.
It will not allow me to purchase a shipping label and what I will wind up spending shipping it on my own will be more than what the customer paid. This is so effed up. Seriously. Shopify needs to get its’ ■■■■ together. Every time there is a serious issue they shut down customer service then I’m seeing that support @Shopify_77 .com doesn’t work. So I can’t even send in an email. This is how you treat paying customers???
I reported this nearly 6 hours ago. in the last hour my support login shows, the issue has been identified and a fix is being implemented. But support just told me all the developers have gone home for the day and will be back sometime tomorrow to “actively” work on tickets they have received.
So don’t expect a fix anytime soon, no matter what the website says.
I can definitely understand how this was an inconvenience for you, this was a known issue Shopify encountered yesterday and as of 6am this morning the issue has now been fully resolved. You should now be able to purchase shipping labels as normal again.
I want to reassure you that all our merchants always have access to our live 24/7 support. Let me walk you through how to access this, so you don’t get “stuck in a loop” and in future you’ll know how to get access to immediate help. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is an essential step - if you skip this, this is when you will become “stuck in a loop”.
I’d love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you’d like to improve or change? Thanks!
I"m on this thread and while I don’t get caught in a loop, I get bogus information from support agents. “we’re actively working on it” and a paragraph later, “the team has gone home for the day”. I think the “actively working on it” is a phrase support agents have available to cut and paste in every support call, that and “I’d love to help you..business growth ideas”
You can help by providing a more solid support team, that can actually solve problems vs just trying to make me feel better and deflect the real issue, a system that fails when you need it.