Hi I’m not a Shopify store owner, just a regular old shopper. I’ve found that I can no longer buy any products that use the Shopify service because they think I’m a fraudulent user? Or something like that? And I just need to figure this out. I’m frustrated that I can’t buy anything online anymore.
Topic summary
Main issue: A shopper reports being unable to complete purchases on Shopify-hosted stores and suspects they’re being flagged as fraudulent, preventing checkout.
Most recent update: A support representative requests more specifics—what exactly happens during checkout and the precise message shown when the purchase fails.
Key terms:
- Checkout: the final step where a customer pays for an order.
- Fraud Protect: Shopify’s tools for screening and flagging potentially fraudulent orders.
- Shopify Payments: Shopify’s built-in payment processing service.
Status: No resolution yet; the thread is awaiting details from the shopper to diagnose the cause.
Action needed: Shopper to share the exact error/decline message and where it appears during checkout.
Open questions:
- What specific error or decline message is displayed?
- Does the issue occur across different stores, devices, or payment methods?
- Is the block related to Shopify Payments or a third-party gateway?
No images or attachments are central to this discussion.
Hi @Eschaton1 ,
Thank you for reaching out. Can you tell me more about what happens or what message you see when you try and make a purchase on a Shopify store?