Is anyone else having a hard time getting in contact with Shopify support? There is a glitch on my site and I have watched every YouTube video possible. I’ve even sent them a email but the reply says they don’t accept emails anymore.
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
Hi there, @Sugarraes !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, please visit this link to be redirected immediately to reach our live support team for assistance. When you do, you will be presented with chats and emails, always. Phone queues will also be presented if we have available agents. If phones are your preferred way to communicate with us, please try again later.
Also, are you able to expound on the troubles you’re facing when reaching support? I am more than happy to assist with this.
Also, @KetanKumar said, feel free to also share this glitch that you are experiencing with us as the Community is also a great place to troubleshoot and get firsthand feedback from other merchants as well.
Definitely looking forward to hearing more from you.
can you please share store url
Thanks for that added information.
Can you try the following troubleshooting steps:
- clear cache and cookies
- go into private or incognito mode
- try a different browser
- try a different wifi connection
Definitely give these tips a shot to see if you get any different results as I also do not see any outages on our end as per the Shopify Status Page.
I have tried that. It is not working.
We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?
Ketan Kumar, I am extremely grateful for your help. This issue has been ongoing for over a month and my sales have suffered tremendously. I have tried everything in my power for it to work ( I have use different devices and WiFi connections, reentered the info, cleared cookies, etc.) . At this point, I prefer to speak to someone over the phone so that I may get this issue resolved now. As it stands, my website has a glitch and I’m unable to access the help desk page on Shopify. Who can I verbally speak to to fix this issue? Or what phone number can I use to contact Shopify?
yes, please contact Shopify Support Team
Thanks for your assistance on this, @KetanKumar . The Community definitely appreciates your contribution. Please keep at it as it adds such value to our threads here.
With regards to our live queues however, @Sugarraes , if when you reach out and our phones queues are not available, this simply means that the phones lines are all taken and to try again later since this is your preferred way to communicate with our support team.
Thanks its my pleasure to help us all Shopify Owner also i will try more contribution in future
This is what I am saying. This is me trying to contact support. I am unable to go to the page.
oh sorry for that still issue if possible to capture video for this video?
Are you able to try this process on a different device?
As per our Shopify Status page, no current outages regarding our support queues.
Looking forward to hearing more from you.