So on Shopify pos when doing a return I want to refund orders to gift cards and not original payment. The option when doing a return on the pos app on my phone but it’s not there when using the iPad app. Not sure why this is but my main terminal is going to use an iPad so I need this option on the i…

[C0BC0634-83B2-42BB-BB69-E84EE8CAF947.jpeg] [14F7C286-0702-45EE-B1DE-398029542A99.png]

You might have already figured this out, but this and your other questions do sound like there’s an issue with the App on your iPad. For us, yes the option to Refund to Gift Card always appears on the iPad - as does the option in Settings to enable physical gift cards. I think we might have had a s…

Any update on this issue? We’ve tried reinstalling the apps…

Had to upgrade my Shopify subscription

I was able to finally fix this by actually logging out of the iPad app. When you log back in it should refresh all your settings. Shopify support told me I needed to reinstall the app, but that didn’t work for me either. I think Apple stores all the settings in the cloud. Shopify support never men…

Can't refund to gift card on iPad POS app, why?

Retail & Point of Sale

GameOgreEric October 8, 2023, 3:59am 4

I am having this same issue now, 7 months later. Did you ever find a solution?

Topic		Replies	Views
How can I refund customers to a gift card on my POS system? Retail & Point of Sale pos-checkout	12	300	November 20, 2024
Refund to Giftcard Retail & Point of Sale pos-order-management	0	75	July 2, 2025
Why doesn't refunding to a gift card always work? Technical Q&A sales-channels	1	95	March 5, 2024
Limiting Refund Options at POS Retail & Point of Sale troubleshooting , pos-checkout , shopify-apps , pos-order-management	4	109	January 13, 2026
POS Return Issues Retail & Point of Sale pos-hardware , pos-checkout	1	108	June 6, 2025

Can't refund to gift card on iPad POS app, why?

Related topics