Issue: On Shopify POS, the “Refund to Gift Card” option appears on iPhone but is missing on the iPad app during returns. Screenshots were provided comparing both devices.
Initial guidance: One participant reports the option does appear on their iPad and suggests updating iOS, deleting/reinstalling the app, and checking Settings to enable physical gift cards.
Ongoing reports: Months later, others still experience the missing option. Reinstalling the app did not consistently fix it.
Resolutions reported:
Context: Shopify POS is the point-of-sale app; refunding to a gift card issues store credit instead of returning to the original payment. “Physical gift cards” is a setting that may need enabling.
Status: Partially resolved with actionable steps (check plan level, enable gift card settings, log out/in). Some uncertainty remains about why the iPad app fails to sync settings without a re-login. Attachments (screenshots) are central to understanding the discrepancy.
I was able to finally fix this by actually logging out of the iPad app. When you log back in it should refresh all your settings.
Shopify support told me I needed to reinstall the app, but that didn’t work for me either. I think Apple stores all the settings in the cloud.
Shopify support never mentioned logging out of the app to me.