There is no way to remove items from the cart on my website. Cannot reduce quantity to 0 and the X doesn’t work. Can anyone tell me how to fix?
Topic summary
Issue: A Shopify store using the Out of the Sandbox Flex theme reports that cart items can’t be removed—quantities can’t be set to 0 and the “X” remove control appears nonfunctional on the owner’s end (hiccupschildrensboutique.com).
Testing/feedback: Another participant checked the site and says the “X” button works for them, but changing quantity to 0 in the cart isn’t supported by the theme’s default behavior. They suggest developer changes if removal via typing 0 is desired.
Follow-up: The store owner still experiences removal issues. Their theme developer attributed the problem to an app or a customization, but no specific culprit was identified. The owner asked to hire help to fix it.
Status/outcome: Unresolved. There’s a discrepancy between observed behavior (X works for some, not for the owner), and the root cause is unclear beyond a possible app/customization conflict. Next step implied: engage a developer to investigate and implement a fix or adjust theme behavior.
Hi @MissyP2
X button is working on my side just cannot change quantity to 0 in Quantity field, I guess this is function of your theme. If you want to remove product by change number in Quantity then you can contact developer of your theme so they can do it for you.
I am still having issues with removing item from cart on my Shopify store. The theme developer said it was due to an app or customization but I don’t know how to fix it. Can I hire you to do it for me?
My website is hiccupschildrensboutique.com